Frequently asked questions about the configurator

1. My configurator does not work on my iPad/iPhone :

• Solution 1: Restart your iPad/iPhone
• Solution 2: Remove your existing JORI-configurator APP and reinstall via the Apple APP-store. (see: “Install” – “iOS(iPad-iPhone)”)
• Solution 3: I have already downloaded the JORI configurator via the APP-store, but which password do I need for ‘[email protected]’. 

  Follow the following steps to log in with your own Apple ID and password:

  • Go to the Apple APP store
  • Choose below: “Highlights”
  • Scroll down
  • Click on: “Apple ID: [email protected]”
  • Choose: “log off”
  • Fill in your own Apple ID and password

2. My configurator does not work on my Desktop (PC) :

• Do you still use installed version 5 (v5) on your Desktop?

  • TO DO: delete the existing JORI configurator on your desktop.
  • Solution: Use the online link (https://www.jori.com/app/configurator/?lang=en) or make a shortcut on your desktop with this link.

3. My configurator does not work on my website/the JORI website/extranet :

• Does your internet function properly ? (‘for testing, do a random search’)

  • If the answer is 'NO'

    • Check your internet connection or contact your provider/IT helpdesk.

  • If the answer is 'yes', which browser do you use?

    • Google Chrome

      • Contact us

    • Firefox

      • Download the latest new version of Firefox OR
      • Contact us (with mention of your Firefox version)

    • Microsoft Edge

      • Contact us